Privacy
Policy
LAST UPDATED: JUNE 2026
THIS PRIVACY POLICY (“PRIVACY POLICY”) DESCRIBES THE PRACTICES OF JAYBIRD STUDIOS LTD. AND ITS SUBSIDIARIES AND AFFILIATES (COLLECTIVELY “JAYBIRD”, “WE”, “US”, “OUR”) WITH RESPECT TO OUR COLLECTION, USE, STORAGE AND DISCLOSURE OF INFORMATION PROVIDED TO US BY USERS OF OUR WEBSITE, RESERVATION SERVICE, AND OTHER ONLINE PRODUCTS AND SERVICES (COLLECTIVELY, THE “SERVICES”). IT ALSO DESCRIBES THE CHOICES AVAILABLE TO YOU REGARDING JAYBIRD’S USE OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW) AND HOW YOU CAN ACCESS AND UPDATE THIS PERSONAL INFORMATION. THIS PRIVACY POLICY IS INCORPORATED BY REFERENCE TO THE TERMS OF SERVICE LOCATED AT HTTPS://WWW.JAYBIRDJAYBIRD.COM/TERMS AND FORMS AN INTEGRAL PART OF IT. UNLESS OTHERWISE DEFINED IN THIS PRIVACY POLICY, CAPITALIZED TERMS HAVE THE MEANING ASSIGNED TO THEM IN THE TERMS OF SERVICE.
YOUSHOULD REVIEW THIS PRIVACY POLICY CAREFULLY, AND BE SURE YOU UNDERSTAND IT, PRIOR TO USING THE WEBSITE OR OTHERWISE INTERACTING WITH THE SERVICES. BY USING THE SERVICES, OR PROVIDING ANY INFORMATION TO JAYBIRD, YOU ARE AGREEING TO THIS PRIVACY POLICY AND TO THE TERMS OF SERVICE. AND BY PROVIDING PERSONAL INFORMATION, YOU CONSENT TO THE USE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE, YOU SHOULD NOT USE, AND SHOULD IMMEDIATELY TERMINATE YOUR USE OF, THE SERVICES AND SHOULD NOT OTHERWISE PROVIDE ANY INFORMATION TO US. FOR PURPOSES OF THIS SECTION, ACCESSING THE WEBSITE ONLY TO REVIEW THIS PRIVACY POLICY IS NOT DEEMED TO BE USE OF THE SERVICES.
THISPRIVACY POLICY APPLIES TO THE USE OF JAYBIRD’S WEBSITE, RESERVATION SERVICE, AND OTHER ONLINE PRODUCTS AND SERVICES.
1. INTRODUCTION AND DEFINITIONS
WE RESPECT AND UPHOLD INDIVIDUAL RIGHTS TO PRIVACY AND THE PROTECTION OF PERSONAL INFORMATION. WE KNOW HOW IMPORTANT IT IS TO PROTECT YOUR PERSONAL INFORMATION AND WANT TO MAKE EVERY CUSTOMER EXPERIENCE SAFE AND SECURE. IN KEEPING WITH THAT GOAL, WE HAVE DEVELOPED THIS PRIVACY POLICY TO EXPLAIN OUR PRACTICES FOR THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL AND NON PERSONAL INFORMATION.
FOR THE PURPOSES OF THIS PRIVACY POLICY,
“ANALYTICAL INFORMATION” MEANS ALL NON-PERSONAL INFORMATION COLLECTED BY JAYBIRD, EITHER DIRECTLY OR THROUGH THE USE OF THIRD PARTIES ACTING ON OUR BEHALF, USING COOKIES (OR OTHER TRACKING TECHNOLOGIES) AND SERVER LOG FILES (INCLUDING, BUT NOT LIMITED TO, (I) YOUR SEARCH TERMS, (II) YOUR COMPUTER’S ACCESS DATE AND TIME, BROWSER, CONNECTION SPEED, INTERNET SERVICE PROVIDER, LANGUAGE, LOCATION, MANUFACTURER, OPERATING SYSTEM AND OTHER VISIT DETAILS, AND (III) WHETHER OR NOT YOU OPENED E-MAIL MESSAGES AND OTHER ELECTRONIC COMMUNICATIONS FROM JAYBIRD, AND IF YOU DID, THE TIMES THEY WERE OPENED);
“CANADA INFORMATION” MEANS ALL PERSONAL INFORMATION THAT RELATES TO RESIDENTS OF BRITISH COLUMBIA AND ONTARIO THAT IS COVERED BY THE PERSONAL INFORMATION PROTECTION AND ELECTRONIC DOCUMENTS ACT (PIPEDA), OR ANY OTHER APPLICABLE PROVINCIAL LAW INCLUDING ANY AMENDMENTS THERETO (COLLECTIVELY, THE “CANADA LAWS”);
“COLLECTED INFORMATION” MEANS INFORMATION COLLECTED BY JAYBIRD, INCLUDING ALL (I) PERSONAL INFORMATION AND (II) NON-PERSONAL INFORMATION;
“NON-PERSONAL INFORMATION” MEANS ALL INFORMATION COLLECTED BY JAYBIRD, THAT IS NOT PERSONAL INFORMATION (INCLUDING, BUT NOT LIMITED TO, ANY ANALYTICAL INFORMATION);
“PERSONAL INFORMATION” MEANS ALL INFORMATION COLLECTED BY JAYBIRD RELATING TO AN IDENTIFIABLE INDIVIDUAL, INCLUDING, FOR EXAMPLE, AN INDIVIDUAL’S NAME, HOME ADDRESS, TELEPHONE NUMBER, SOCIAL INSURANCE NUMBER, SEX, INCOME,FAMILY STATUS, ORDER AND CLASS RESERVATION HISTORY. WE WILL ONLY COLLECT, USE OR DISCLOSE PERSONAL INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY, OR IN ACCORDANCE WITH LAWS APPLICABLE TO THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION BY US (“APPLICABLE PRIVACY LAWS”). UNLESS OTHERWISE SPECIFIED IN THIS PRIVACY POLICY, ALL REFERENCES TO PERSONAL INFORMATION SHALL INCLUDE CANADA INFORMATION.
IN MANY JURISDICTIONS, PERSONAL INFORMATION DOES NOT INCLUDE INFORMATION THAT WOULD ENABLE AN INDIVIDUAL TO BE CONTACTED AT A PLACE OF BUSINESS. FOR EXAMPLE AN EMPLOYEE’S NAME, POSITION OR TITLE, BUSINESS TELEPHONE NUMBER, OR BUSINESS ADDRESS.IF YOU HAVE QUESTIONS ABOUT WHETHER YOUR EMPLOYMENT INFORMATION IS CONSIDERED PERSONAL INFORMATION, YOU MAY CONTACT US AT INFO@JAYBIRDJAYBIRD.COM.
2. Collected information
WHEN YOU INTERACT WITH THE SERVICES, WE WILL COLLECT CERTAIN TYPES OF INFORMATION. DEPENDING ON THE NATURE OF THOSE INTERACTIONS, WE MAY COLLECT BOTH PERSONAL INFORMATION AND NON-PERSONAL INFORMATION AS FURTHER DESCRIBED BELOW:
A. Personal information
WE MAY COLLECT THE FOLLOWING PERSONAL INFORMATION FROM YOU:
CONTACT INFORMATION SUCH AS NAME, EMAIL ADDRESS, MAILING ADDRESS, PHONE NUMBER;
BILLING INFORMATION SUCH AS CREDIT CARD NUMBER, AND BILLING ADDRESS;
UNIQUE IDENTIFIERS SUCH AS USER NAME, ACCOUNT NUMBER, PASSWORD;
USER CONTENT GENERATED BY YOU, SUCH AS AUDIO, VIDEO, TEXT AND IMAGES AS PROVIDED BY YOU ON OUR SERVICES (FURTHER DISCUSSED IN THE TERMS OF USE); AND
ORDER OR CLASS RESERVATION HISTORY AND MARKETING PREFERENCES.
WE MAY COLLECT THIS INFORMATION IN A NUMBER OF WAYS, INCLUDING AS A RESULT OF YOUR ACCOUNT REGISTRATION, YOU SIGNING UP FOR CLASSES, OR PHONE OR EMAIL CORRESPONDENCE BETWEEN YOU AND US.
B. Non-Personal Information
WE ALSO AUTOMATICALLY GATHER NON-PERSONAL INFORMATION ABOUT YOUR DEVICE SUCH AS YOUR IP ADDRESS, BROWSER TYPE, REFERRING/EXIT PAGES, AND OPERATING SYSTEM, AS WELL AS AVERAGE TIME ON PAGE, RETURN VISITORS AND NEW VISITORS. FOR FURTHER DETAILS ABOUT INFORMATION THAT WE MAY AUTOMATICALLY COLLECT, PLEASE SEE SECTION 7 BELOW.
C. Location information
WE DO NOT USE OR COLLECT YOUR PRECISE GEOGRAPHIC LOCATION. WE MAY DERIVE YOUR APPROXIMATE LOCATION FROM YOUR IP ADDRESS IN ORDER TO FACILITATE CERTAIN SERVICES, SUCH AS DETERMINING THE CLOSEST STUDIO TO YOU.
3. Use of Collected Information
WE MAY USE YOUR PERSONAL INFORMATION, IN COMBINATION WITH YOUR NON-PERSONAL INFORMATION, FOR A VARIETY OF BUSINESS PURPOSES, FOR EXAMPLE TO:
FULFILL YOUR CLASS RESERVATION OR ORDER;
SEND YOU A CLASS RESERVATION OR ORDER CONFIRMATION;
SEND YOU REQUESTED SERVICE INFORMATION;
SEND NEW CLASS OR SCHEDULE INFORMATION;
RESPOND TO CUSTOMER SERVICE REQUESTS;
ADMINISTER YOUR ACCOUNT;
SEND YOU A NEWSLETTER;
CARRY OUT CONTESTS OR PROMOTIONS;
SEND YOU MARKETING COMMUNICATIONS;
RESPOND TO YOUR QUESTIONS AND CONCERNS;
IMPROVE OUR SERVICES AND MARKETING EFFORTS;
CONDUCT RESEARCH AND ANALYSIS;
FOR OTHER PURPOSES AS DESCRIBED IN THIS POLICY,
TO FULFIL THE PURPOSES DISCLOSED WHEN YOU PROVIDE THE INFORMATION,
TO ENFORCE OR APPLY OUR TERMS OF USE, AND
IN ACCORDANCE WITH APPLICABLE PRIVACY LAWS, TO ANY BUYER OR OTHER SUCCESSOR IN THE EVENT OF A MERGER, RESTRUCTURING, ACQUISITION, OR OTHER SALE OR TRANSFER OF SOME OR ALL OF OUR ASSETS.
4. Use of Canada Information
IN THE CASE OF CANADA INFORMATION, AND ONLY TO THE EXTENT REQUIRED BY CANADA LAWS, WE WILL COLLECT, USE, OR DISCLOSE YOUR PERSONAL INFORMATION ONLY WITH YOUR KNOWLEDGE AND CONSENT. WHEN YOU CHOOSE TO PROVIDE US WITH YOUR CANADA INFORMATION YOU CONSENT, AS DESCRIBED FURTHER BELOW, TO THE USE OF YOUR CANADA INFORMATION AS IDENTIFIED IN THIS PRIVACY POLICY AND AS MAY BE FURTHER IDENTIFIED AT THE TIME OF COLLECTION.
A. Express Consent
SOMETIMES YOU WILL BE ASKED TO GIVE YOUR EXPRESS CONSENT TO OUR COLLECTION, USE OR DISCLOSURE OF CANADA INFORMATION. FOR EXAMPLE, YOU MAY BE ASKED TO CHECK A BOX TO INDICATE YOUR CONSENT TO RECEIVE MARKETING COMMUNICATIONS. WE NOTE THAT EMAILS THAT ARE CONSIDERED A PART OF AN ON-GOING RELATIONSHIP (INCLUDING SENDING EMAILS REGARDING YOUR ACCOUNT WITH US, CLASS RESERVATIONS, OR RESPONDING TO YOUR EMAILS REGARDING THE SAME) DO NOT REQUIRE EXPRESS CONSENT. REGISTERED USERS MAY RECEIVE EMAIL COMMUNICATION FROM US DIRECTLY RELATING TO THEIR EXPERIENCE IN THE STUDIO, FOR EXAMPLE TO FOLLOW UP ON A WAIVER OR A CREDIT CARD PAYMENT.
B. Implied Consent
OTHER TIMES, YOU MAY PROVIDE YOUR IMPLIED CONSENT TO OUR COLLECTION, USE OR DISCLOSURE OF CANADA INFORMATION WHEN WE CAN REASONABLY CONCLUDE THAT YOU HAVE GIVEN CONSENT BY SOME ACTION YOU HAVE TAKEN OR AN ACTION YOU HAVE DECIDED NOT TO TAKE. GENERALLY, THIS OCCURS WHERE THE PURPOSE FOR THE USE OF YOUR CANADA INFORMATION WOULD BE REASONABLY APPARENT TO YOU. FOR EXAMPLE, WHEN YOU PROVIDE US WITH YOUR ADDRESS OR OTHER PERSONAL INFORMATION ON YOUR WAIVER OR AS PART OF YOUR REGISTRATION PROCESS FOR YOUR JAYBIRD ACCOUNT, YOU SHOULD REASONABLY CONCLUDE THAT YOUR CANADA INFORMATION IS NEEDED FOR LEGAL OR ADMINISTRATIVE PURPOSES AND YOUR CONSENT TO THAT USE WILL BE IMPLIED.
C. Withdrawing Your consent
YOU MAY NOTIFY US AT ANY TIME THAT YOU WISH TO WITHDRAW OR CHANGE YOUR CONSENT TO OUR USE AND DISCLOSURE OR YOUR CANADA INFORMATION. WE WILL ACCOMMODATE YOUR REQUEST SUBJECT TO LEGAL AND CONTRACTUAL RESTRICTIONS. IF YOU HAVE "OPTED IN" OR SUBSCRIBED TO ONE OF OUR MAILING LISTS, WE WILL ALWAYS PROVIDE YOU THE OPPORTUNITY TO "OPT OUT" OR UNSUBSCRIBE. FOR EXAMPLE, IF YOU RECEIVE EMAILS FROM US, WE WILL PROVIDE A LINK IN THE EMAIL WHICH YOU CAN USE TO UNSUBSCRIBE FROM THAT MAILING LIST, OR YOU MAY CONTACT US AT INFO@JAYBIRDJAYBIRD.COM. YOU MAY ALSO SIGN INTO YOUR ACCOUNT AT ANY TIME TO SEE MOST OF THE CANADA INFORMATION WE HAVE STORED ON YOUR ACCOUNT, AS WELL AS UPDATE OR CORRECT ANY SUCH CANADA INFORMATION. YOU MAY CHOOSE NOT TO PROVIDE US WITH YOUR CANADA INFORMATION. HOWEVER, IF YOU MAKE THIS CHOICE WE MAY NOT BE ABLE TO PROVIDE YOU WITH THE SERVICES, OR INFORMATION THAT YOU REQUESTED.
5. Disclosure and sharing of your personal information
EXCEPT FOR AS DESCRIBED IN SECTION 4 OF THIS PRIVACY POLICY, WE WILL SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES ONLY IN THE WAYS THAT ARE DESCRIBED IN THIS PRIVACY POLICY. WE WILL NOT SELL YOUR PERSONAL INFORMATION TO THIRD PARTIES.
WE MAY PROVIDE YOUR PERSONAL INFORMATION TO COMPANIES THAT PROVIDE SERVICES TO HELP US WITH OUR BUSINESS ACTIVITIES SUCH AS WEB HOSTING PROVIDERS, PAYMENT PROCESSORS OR CUSTOMER SERVICE AGENCIES (FOR EXAMPLE, MINDBODYONLINE.COM). THESE COMPANIES ARE AUTHORIZED TO USE YOUR PERSONAL INFORMATION ONLY AS NECESSARY TO PROVIDE THESE SERVICES TO US, AND IN A MANNER CONSISTENT WITH THIS PRIVACY POLICY.
SOME OF THESE OPERATIONS MAY RESULT IN CANADA INFORMATION COLLECTED BY US BEING STORED OR PROCESSED IN OTHER JURISDICTIONS OUTSIDE OF BRITISH COLUMBIA OR ONTARIO, INCLUDING IN THE UNITED STATES AND, AS A RESULT, YOUR CANADA INFORMATION MAY BE ACCESSIBLE TO THOSE FOREIGN JURISDICTIONS’ LAW ENFORCEMENT AND REGULATORY AUTHORITIES, FOR EXAMPLE, IN ACCORDANCE WITH THE USA PATRIOT ACT AND OTHER APPLICABLE LAWS OF THE UNITED STATES.
IN ADDITION TO THE ABOVE, WE MAY DISCLOSE YOUR PERSONAL INFORMATION
AS REQUIRED BY LAW SUCH AS TO COMPLY WITH A SUBPOENA, OR SIMILAR LEGAL PROCESS,
WHEN WE BELIEVE IN GOOD FAITH THAT DISCLOSURE IS NECESSARY TO PROTECT OUR RIGHTS, PROTECT YOUR SAFETY OR THE SAFETY OF OTHERS, INVESTIGATE FRAUD, OR RESPOND TO A GOVERNMENT REQUEST, OR
TO ANY OTHER THIRD PARTY WITH YOUR PRIOR CONSENT TO DO SO.
WE MAKE YOUR CONTACT INFORMATION AVAILABLE TO OTHER USERS THAT YOU TRANSACT WITH ON THIS SITE TO HELP COMPLETE THE TRANSACTION.
6. Information obtained from third parties
IF YOU PROVIDE US PERSONAL INFORMATION ABOUT OTHERS, OR IF OTHERS GIVE US YOUR PERSONAL INFORMATION, WE WILL ONLY USE THAT INFORMATION FOR THE SPECIFIC REASON FOR WHICH IT WAS PROVIDED TO US.
7. Information we collect automatically
IN SOME CASES, WE AUTOMATICALLY COLLECT CERTAIN INFORMATION, INCLUDING ANALYTICAL INFORMATION, AS OUTLINED BELOW.
A. Our Services
YOU DO NOT NEED TO CREATE AN ACCOUNT WITH JAYBIRD TO TAKE A LOOK AROUND THE WEBSITE. HOWEVER, IF YOU DECIDE TO PURCHASE OR SCHEDULE A CLASS WITH US, THEN YOU MUST CREATE AN ACCOUNT. TO CREATE AN ACCOUNT, YOU ARE REQUIRED TO PROVIDE US WITH CERTAIN INFORMATION, INCLUDING PERSONAL INFORMATION. WE USE THE INFORMATION WE COLLECT FROM YOU TO PROVIDE THE SERVICES. WHEN USING OUR SERVICES, WE MAY COLLECT THE INTERNET PROTOCOL (IP) ADDRESS OF YOUR COMPUTER OR OTHER DEVICE, THE IP ADDRESS OF YOUR INTERNET SERVICE PROVIDER, THE DATE AND TIME YOU ACCESS OUR SERVICES, THE INTERNET ADDRESS OF THE WEBSITE FROM WHICH YOU LINKED DIRECTLY TO OUR SERVICES, THE OPERATING SYSTEM YOU ARE USING, THE SECTIONS OF OUR SERVICES YOU VISIT, THE WEBSITE PAGES READ AND IMAGES VIEWED, AND THE CONTENT YOU DOWNLOAD FROM THE SERVICES. THIS INFORMATION IS USED FOR SERVICE AND SYSTEM ADMINISTRATION PURPOSES, AND TO IMPROVE THE SERVICES.
B. Cookies
WE USE “COOKIES”, A TECHNOLOGY THAT INSTALLS A SMALL AMOUNT OF INFORMATION ON A USER’S DEVICE TO PERMIT OUR SERVICES TO RECOGNIZE FUTURE VISITS USING THAT DEVICE. COOKIES ENHANCE THE CONVENIENCE AND USE OF THE SERVICES. FOR EXAMPLE, THE INFORMATION PROVIDED THROUGH COOKIES IS USED TO RECOGNIZE YOU AS A PREVIOUS USER OF THE SERVICE, TO OFFER PERSONALIZED CONTENT AND INFORMATION FOR YOUR USE, TO TRACK YOUR ACTIVITY ON THE SERVICE, TO RESPOND TO YOUR NEEDS, AND TO OTHERWISE FACILITATE YOUR SERVICE EXPERIENCE. YOU MAY CHOOSE TO DECLINE COOKIES IF YOUR BROWSER PERMITS, BUT DOING SO MAY AFFECT YOUR USE OF THE SERVICE AND YOUR ABILITY TO ACCESS CERTAIN FEATURES OF THE SERVICE OR ENGAGE IN TRANSACTIONS THROUGH THE SERVICE.
C. Tracking Information
WE MAY USE WEB BEACONS OR SINGLE-PIXEL GIF TAGS TO COMPILE TRACKING INFORMATION REPORTS REGARDING SERVICE USER DEMOGRAPHICS, SERVICE TRAFFIC PATTERNS, SERVICE PURCHASES AND OTHER AGGREGATED SERVICE STATISTICS, AND MAY BE USED IN OUR EMAILS TO DETERMINE WHICH EMAILS AND LINKS HAVE BEEN USED BY RECIPIENTS. WE MAY THEN PROVIDE THESE REPORTS TO ADVERTISERS AND OTHERS. NONE OF THE TRACKING INFORMATION IN THESE REPORTS CAN BE CONNECTED TO THE IDENTITIES OR OTHER PERSONAL INFORMATION OF INDIVIDUAL USERS (I.E., IT IS ANONYMIZED PRIOR TO BEING PROVIDED). FOR OUR OWN RESEARCH PURPOSES, WE MAY LINK TRACKING INFORMATION WITH PERSONAL INFORMATION VOLUNTARILY PROVIDED BY SERVICE USERS. ONCE SUCH A LINK IS MADE, ALL OF THE LINKED INFORMATION IS TREATED AS PERSONAL INFORMATION AND WILL BE USED AND DISCLOSED ONLY IN ACCORDANCE WITH THIS PRIVACY POLICY.
8. Third PArties
OUR SERVICES MAY CONTAIN LINKS TO OTHER WEBSITES OR INTERNET RESOURCES, INCLUDING MINDBODYONLINE.COM, WHICH ARE PROVIDED SOLELY FOR YOUR CONVENIENCE AND INFORMATION. WHEN YOU CLICK ON ONE OF THOSE LINKS YOU ARE CONTACTING ANOTHER WEBSITE, MOBILE APPLICATION OR INTERNET RESOURCE AND YOU ARE SUBJECT TO THEIR PRIVACY POLICIES AND TERMS OF USE. WE HAVE NO RESPONSIBILITY OR LIABILITY FOR, OR CONTROL OVER, THOSE OTHER WEBSITES, MOBILE APPLICATIONS OR INTERNET RESOURCES OR THEIR COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION. WE ENCOURAGE YOU TO READ THE PRIVACY POLICIES OF THOSE OTHER WEBSITES TO LEARN HOW THEY COLLECT AND USE YOUR PERSONAL INFORMATION.
WE MAY USE A THIRD PARTY TO GATHER INFORMATION ABOUT HOW YOU AND OTHERS USE OUR SERVICES. WE DO NOT ALLOW ADVERTISING COMPANIES TO COLLECT DATA THROUGH OUR SERVICE FOR AD TARGETING. ANALYTICS COMPANIES MAY ACCESS ANALYTICAL DATA (SUCH AS YOUR IP ADDRESS OR DEVICE ID) TO HELP US UNDERSTAND HOW OUR SERVICES ARE USED. THEY USE THIS DATA SOLELY ON OUR BEHALF. THEY DO NOT SHARE IT EXCEPT IN AGGREGATE FORM; NO DATA IS SHARED AS TO ANY INDIVIDUAL USER.
THIS PRIVACY POLICY APPLIES TO COOKIES PLACED ON YOUR DEVICE THROUGH INTERACTION WITH OUR WEBSITE, BUT DOES NOT COVER THE USE OF COOKIES BY ANY THIRD-PARTY ADVERTISERS. FOR THE PRIVACY PRACTICES OF SUCH THIRD-PARTY ADVERTISERS, YOU SHOULD CONSULT THE APPLICABLE PRIVACY POLICY FOR THE RELEVANT THIRD-PARTY WEB ADVERTISER(S).
9. Children
THE SERVICES ARE NOT INTENDED FOR CHILDREN UNDER 16 YEARS OF AGE. HOWEVER, IF A PARENT OR GUARDIAN OF A CHILD WHO IS UNDER 16 YEARS OF AGE DISCOVERS THAT PERSONAL INFORMATION OF SUCH CHILD HAS BEEN SUBMITTED TO JAYBIRD THROUGH THE SERVICES WITHOUT THE PARENT’S OR GUARDIAN’S CONSENT, JAYBIRD WILL USE COMMERCIALLY REASONABLE EFFORTS TO REMOVE SUCH INFORMATION FROM THE SERVICES AT THE PARENT’S OR GUARDIAN’S REQUEST. TO REQUEST THE REMOVAL OF SUCH PERSONAL INFORMATION, THE PARENT OR GUARDIAN MUST CONTACT JAYBIRD AS SET FORTH IN THIS PRIVACY POLICY, AND PROVIDE ALL INFORMATION REQUESTED BY US TO ASSIST IN IDENTIFYING THE PERSONAL INFORMATION TO BE REMOVED.
10. Security of Personal Information
THE SECURITY OF YOUR PERSONAL INFORMATION IS IMPORTANT TO US. WHEN YOU ENTER SENSITIVE INFORMATION (SUCH AS CREDIT CARD NUMBER) ON OUR ORDER FORMS, WE ENCRYPT THE TRANSMISSION OF THAT INFORMATION USING SECURE SOCKET LAYER TECHNOLOGY (SSL). WE FOLLOW GENERALLY ACCEPTED INDUSTRY STANDARDS TO PROTECT THE PERSONAL INFORMATION SUBMITTED TO US, BOTH DURING TRANSMISSION AND ONCE WE RECEIVE IT. NO METHOD OF TRANSMISSION OVER THE INTERNET, OR METHOD OF ELECTRONIC STORAGE, IS 100% SECURE, HOWEVER. THEREFORE, WE CANNOT GUARANTEE ITS ABSOLUTE SECURITY.
11. Removal of your information
WE MAY KEEP YOUR INFORMATION OR DATA INDEFINITELY, SUBJECT TO YOUR REQUEST FOR REMOVAL AS OUTLINED IN THIS PRIVACY POLICY AND ANY OBLIGATIONS UNDER APPLICABLE PRIVACY LAWS. IF WE ANONYMIZE YOUR INFORMATION OR DATA SO THAT IT CANNOT BE ASSOCIATED WITH YOU, WE RESERVE THE RIGHT TO USE SUCH ANONYMIZED DATA INDEFINITELY.
12. additional Canada information right
IN ADDITION TO THE RIGHTS DESCRIBED ABOVE, INDIVIDUALS RESIDING IN CANADA, ALBERTA, BRITISH COLUMBIA OR QUEBEC MAY HAVE CERTAIN RIGHTS REGARDING HOW YOUR CANADA INFORMATION IS PROCESSED IN CONNECTION WITH THE USE OF THE SERVICES. SPECIFICALLY, UNDER THE PERSONAL INFORMATION PROTECTION AND ELECTRONIC DOCUMENTS ACT (“PIPEDA”) AND THE SUBSTANTIALLY SIMILAR LAWS OF ALBERTA, BRITISH COLUMBIA AND QUEBEC, AS DESCRIBED BELOW, YOU MAY HAVE THE RIGHT TO ACCESS, RIGHT TO RECTIFICATION AND THE RIGHT TO LODGE A COMPLAINT.
A. access to your personal information
YOU MAY HAVE THE RIGHT TO ACCESS CANADA INFORMATION THAT YOU HAVE PROVIDED TO US, AS WELL AS TO RECEIVE INFORMATION ABOUT THE WAYS IN WHICH YOUR CANADA INFORMATION HAS BEEN USED AND ANY THIRD PARTIES TO WHOM YOUR CANADA INFORMATION HAS BEEN DISCLOSED. IF YOU WISH TO ACCESS CANADA INFORMATION BEYOND THAT WHICH IS FOUND ON YOUR PROFILE, YOU MUST MAKE A REQUEST TO US IN WRITING AT THE CONTACT DETAILS PROVIDED BELOW. WE MAY REQUIRE YOU TO PROVE YOUR IDENTITY BEFORE WE GIVE YOU ACCESS TO YOUR CANADA INFORMATION AND MAY ALSO CHARGE YOU A MINIMAL FEE FOR PROVIDING SUCH ACCESS. ANY SUCH FEE WILL BE IDENTIFIED IN ADVANCE OF US PROVIDING YOU WITH ACCESS. THERE MAY BE CIRCUMSTANCES IN WHICH WE ARE REQUIRED TO REFUSE ACCESS TO YOUR CANADA INFORMATION, IN WHICH CASE, TO THE EXTENT LEGALLY PERMISSIBLE, WE WILL PROVIDE YOU WITH WRITTEN REASONS AND OUTLINE YOUR OPTIONS. WE WILL ALSO BE UNABLE TO PROVIDE YOU WITH ACCESS TO YOUR CANADA INFORMATION IF IT HAS PREVIOUSLY BEEN DESTROYED IN ACCORDANCE WITH OUR RETENTION POLICIES AND APPLICABLE PRIVACY LAWS.
B. Right to rectification and to lodge a complaint
YOU MAY HAVE THE RIGHT TO HAVE YOUR CANADA INFORMATION CORRECTED/RECTIFIED IN CASE OF INACCURACY OR INCOMPLETENESS. UPON REQUEST, WE WILL CORRECT INACCURATE CANADA INFORMATION ABOUT YOU AND, TAKING INTO ACCOUNT THE PURPOSES OF THE PROCESSING, UPDATE ANY INCOMPLETE CANADA INFORMATION. YOU MAY HAVE THE RIGHT TO OBJECT TO ANY ASPECT OF OUR PROCESSING OF YOUR CANADA INFORMATION. IF YOUR COMPLAINT REMAINS UNRESOLVED AFTER A REASONABLE PERIOD OF TIME OF NOT LESS THAN 45 DAYS, YOU MAY LODGE A COMPLAINT WITH THE OFFICE OF THE PRIVACY COMMISSIONER OF CANADA OR COROLLARY REGULATOR FOR ALBERTA, BRITISH COLUMBIA OR QUEBEC.
13. Updates or changes to privacy policy
WE MAY UPDATE THIS PRIVACY POLICY TO REFLECT CHANGES TO OUR INFORMATION PRACTICES. IF WE MAKE ANY MATERIAL CHANGES WE WILL NOTIFY YOU BY EMAIL (SENT TO THE EMAIL ADDRESS SPECIFIED IN YOUR ACCOUNT) OR BY POSTING A PROMINENT NOTICE ON OUR WEBSITE. WE ENCOURAGE YOU TO PERIODICALLY REVIEW THIS PAGE FOR THE LATEST INFORMATION ON OUR PRIVACY PRACTICES.
14. Contact information
YOU CAN DIRECT ANY QUESTIONS OR CONCERNS REGARDING OUR COMPLIANCE WITH THIS PRIVACY POLICY TO US BY WRITING OR EMAILING AT INFO@JAYBIRDJAYBIRD.COM