Guest Experience Member

WE ARE ALWAYS LOOKING FOR ENTHUSIASTIC, KNOWLEDGEABLE, AND SELF-AWARE PEOPLE WITH A PASSION FOR FITNESS AND MODERN MINDFULNESS TO JOIN OUR JAYBIRD TEAM. JAYBIRD IS ABOUT EXPERIENCING THE PRESENT MOMENT. WE ARE A CONTEMPORARY MOVEMENT STUDIO THAT BELIEVES IN SHEDDING THE LAYERS THAT HOLD US BACK, FORGETTING OUTSIDE PERCEPTIONS, AND LETTING GO OF EXPECTATIONS. JAYBIRD OFFERS 4 UNIQUE CLASSES: 2 INSPIRED BY PILATES AND 2 INSPIRED BY YOGA. THESE CLASSES ARE A NON-TRADITIONAL WORKOUT DONE BY CANDLELIGHT IN A HEATED INFRARED ROOM AND FUELLED BY GOOD, LOUD MUSIC — A PLACE WHERE YOU CAN GET OUT OF YOUR HEAD AND INTO YOUR BODY. 

REPORTS TO: STUDIO LEAD

EMPLOYMENT STATUS: PART-TIME, 12+ HOURS PER WEEK

Key Responsibilities

  • GREET AND ENGAGE CLIENTS IN A POSITIVE AND FRIENDLY MANNER

  • PROVIDE THE HIGHEST LEVEL OF CLIENT/CUSTOMER SERVICE AND HOSPITALITY TO ALL CLIENTS/PROSPECTIVE CLIENTS

  • SHARE PRICING AND CLASS INFORMATION WITH PROSPECTIVE CLIENTS

  • COMPLETE STUDIO TOURS WITH NEW CLIENTS

  • WORK ALONGSIDE AND SUPPORT TEACHERS TO ENSURE A SUCCESSFUL AND SEAMLESS CLIENT CHECK-IN AND CLASS EXPERIENCE

  • ENSURE COMPLETE KNOWLEDGE OF MARIANA TEK SYSTEM

  • ASSIST MANAGEMENT WITH DAY-TO-DAY OPERATIONS OF THE STUDIO

  • ENSURE PROMPT RESPONSE TO STUDIO EMAILS; NOTIFY STUDIO LEAD IF NEEDED

  • UNDERSTAND JAYBIRD PRODUCT KNOWLEDGE, POLICIES AND PROCEDURES FOR RETAIL OPERATIONS

  • ACTIVELY MAINTAIN STUDIO CLEANLINESS AND ORGANIZATION BETWEEN EACH CLASS SO EACH CLIENT RECEIVES THE BEST JAYBIRD EXPERIENCE

  • ASSIST IN RETAIL INVENTORY AT THE END OF THE MONTH

  • COMPLETE OPENING AND/OR CLOSING CHECKLISTS

  • PERFORM OTHER STUDIO DUTIES AS NEEDED

Qualifications

  • MARIANA TEK SOFTWARE EXPERIENCE A PLUS

  • LEADERSHIP EXPERIENCE A PLUS

  • MUST HAVE SUPERIOR CUSTOMER SERVICE SKILLS

  • MUST HAVE EXCELLENT INTERPERSONAL SKILLS AND A SERVICE-ORIENTED OUTLOOK

  • MUST BE HIGHLY ORGANIZED

  • ABILITY TO WORK INDEPENDENTLY AS WELL AS ON A TEAM

  • SHOULD HAVE A STRONG ABILITY TO COMMUNICATE CLEARLY WITH TEAM MEMBERS, CLIENTS AND SENIOR MANAGEMENT

  • MUST BE ABLE TO MOVE AND/OR LIFT HEAVY ITEMS, UP TO 50 LBS.

Work Requirements

MUST BE AVAILABLE TO WORK:

  • 12 HOURS PER WEEK, 2-3 SHIFTS

  • ABILITY TO WORK FLEXIBLE HOURS; EARLY MORNING/LATE NIGHT/ WEEKENDS

  • SOME HOLIDAYS (OPEN YEAR-ROUND)

PLEASE INCLUDE RESUME WITH YOUR APPLICATION

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