Guest Experience Member

WE ARE ALWAYS LOOKING FOR ENTHUSIASTIC, KNOWLEDGEABLE, AND SELF-AWARE PEOPLE WITH A PASSION FOR FITNESS AND MODERN MINDFULNESS TO JOIN OUR JAYBIRD TEAM. JAYBIRD IS ABOUT EXPERIENCING THE PRESENT MOMENT. WE ARE A CONTEMPORARY MOVEMENT STUDIO THAT BELIEVES IN SHEDDING THE LAYERS THAT HOLD US BACK, FORGETTING OUTSIDE PERCEPTIONS, AND LETTING GO OF EXPECTATIONS. JAYBIRD OFFERS 4 UNIQUE CLASSES: 2 INSPIRED BY PILATES AND 2 INSPIRED BY YOGA. THESE CLASSES ARE A NON-TRADITIONAL WORKOUT DONE BY CANDLELIGHT IN A HEATED INFRARED ROOM AND FUELLED BY GOOD, LOUD MUSIC — A PLACE WHERE YOU CAN GET OUT OF YOUR HEAD AND INTO YOUR BODY. 

REPORTS TO: STUDIO LEAD

EMPLOYMENT STATUS: PART-TIME, 12+ HOURS PER WEEK

Key Responsibilities

• GREET AND ENGAGE CLIENTS IN A POSITIVE AND FRIENDLY MANNER

• PROVIDE THE HIGHEST LEVEL OF CLIENT/CUSTOMER SERVICE AND HOSPITALITY TO ALL CLIENTS/PROSPECTIVE CLIENTS

• SHARE PRICING AND CLASS INFORMATION WITH PROSPECTIVE CLIENTS

• COMPLETE STUDIO TOURS WITH NEW CLIENTS

• WORK ALONGSIDE AND SUPPORT TEACHERS TO ENSURE A SUCCESSFUL AND SEAMLESS CLIENT CHECK-IN AND CLASS EXPERIENCE

• ENSURE COMPLETE KNOWLEDGE OF MARIANA TEK SYSTEM

• ASSIST MANAGEMENT WITH DAY-TO-DAY OPERATIONS OF THE STUDIO

• ENSURE PROMPT RESPONSE TO STUDIO EMAILS; NOTIFY STUDIO LEAD IF NEEDED

• UNDERSTAND JAYBIRD PRODUCT KNOWLEDGE, POLICIES AND PROCEDURES FOR RETAIL OPERATIONS

• ACTIVELY MAINTAIN STUDIO CLEANLINESS AND ORGANIZATION BETWEEN EACH CLASS SO EACH CLIENT RECEIVES THE BEST JAYBIRD EXPERIENCE

• ASSIST IN RETAIL INVENTORY AT THE END OF THE MONTH

• COMPLETE OPENING AND/OR CLOSING CHECKLISTS

• PERFORM OTHER STUDIO DUTIES AS NEEDED

Qualifications

• MARIANA TEK SOFTWARE EXPERIENCE A PLUS

• LEADERSHIP EXPERIENCE A PLUS

• MUST HAVE SUPERIOR CUSTOMER SERVICE SKILLS

• MUST HAVE EXCELLENT INTERPERSONAL SKILLS AND A SERVICE-ORIENTED OUTLOOK

• MUST BE HIGHLY ORGANIZED

• ABILITY TO WORK INDEPENDENTLY AS WELL AS ON A TEAM

• SHOULD HAVE A STRONG ABILITY TO COMMUNICATE CLEARLY WITH TEAM MEMBERS, CLIENTS AND SENIOR MANAGEMENT

• MUST BE ABLE TO MOVE AND/OR LIFT HEAVY ITEMS, UP TO 50 LBS.

Work Requirements

MUST BE AVAILABLE TO WORK:

• 12 HOURS PER WEEK, 2-3 SHIFTS

• ABILITY TO WORK FLEXIBLE HOURS; EARLY MORNING/LATE NIGHT/ WEEKENDS

• SOME HOLIDAYS (OPEN YEAR-ROUND)